The Reinvention

What's New for '08?

ALMOST EVERYTHING!
NACCM is the best of what you love and most of what you asked us to change.

starsWHAT YOU LOVE…WHAT YOU CAN ALWAYS COUNT ON…

  • Mega keynote headliners sharing the most visionary & inspiring perspectives
  • Actionable, practical content delivered by the very best corporate practitioners who embody true customer-centricity
  • Diversified perspectives from a wide variety of industries
  • Best practices in case study formats giving you the “how-to” details
  • A celebration for your entire customer-facing team to reward their hard work and arm
  • them tools to do their job better
  • The chance to network with hundreds of your professional peers
  • The flagship event covering all topics crucial to customer-focused leaders

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Here’s a Sneak Peak…
How We’re Putting What You Preach into Practice by Putting YOU, our Customers 1st every step of the way!

We’re dedicating full-time attention to YOU and YOUR needs
from the moment you register until the last day of the conference

  • New Member Orientation
  • 24/7 Event Concierge
  • Your Own Journal for an organized place to log your notes and store new contacts
  • Actionable Insights Report written by Subject Matter Experts to help you summarize your session learnings
  • Track Session Previews so you can effectively customize your conference experience
  • Experiential format that gets you outside the confines of the meeting rooms
  • Disney’s Service Challenge Scavenger Hunt
  • Customer Experience Immersion Event in Disneyland Park
  • Easy Ways to Meet Peers of Like-Interest – we’re making it our responsibility to make sure you connect with people of similar interests.
  • Unexpected Touches - Expect the unexpected. We aim to surprise and delight YOU. Mums the word….we can’t give it all away!