Workshops & Golf Outing at the 2008 Customer's 1st Conference

TEAM DAY – This day is filled with group participatory experiences. There are 3 in-depth workshops and a golf outing. Workshops are smaller group settings, filled with hands-on learning and group discussions. They are a great way to start your conference learning experience.

The cost of disengagement is staggering – estimated at 375 Billion dollars in direct costs alone every year. Potential productivity leaks steadily from organizations where too many people are disconnected, disenfranchised and disenchanted with their workplaces and their leaders. Even in the best of companies, there’s productivity and profit to be gained when leaders inspire passion, purpose and positive emotions in their employees and customers. The Positive Leader is one who has the capacity and desire to create the kind of environment where happiness and positive emotion are driving forces towards a more fulfilling and profitable future. The Positive Leader is one who looks for “What’s right?” and uses strengths and solutions thinking to deal with what’s wrong. The Positive Leader makes an emotional investment in those who work for her/him and takes great satisfaction when they see that investment return as “discretionary effort” – the going-the- extra-mile- behavior that makes us stand out in a crowded marketplace.

The secret to Disney's success isn't magic pixie dust; it's much easier to replicate. It's a well-trained, enthusiastic and motivated work force. It's a secret that Walt Disney himself realized years ago. "You can dream, create, design and build the most wonderful place in the world but it requires people to make the dream a reality," he said.In this 3.5 hour competitive challenge, you will explore the California Adventure park through a scavenger hunt activity, and answer questions relating to Disney's service standards and other Disney trivia to earn the maximum amount of points. You’ll experience first hand the inner workings of the park and how they deliver service quality, Disney style. This program includes an overview of Disney's core practices to learn the strategy behind Disney's success in exceeding guest expectations in this fun and engaging team activity. Comfortable, weather appropriate clothing is recommended. Park admission is included.

For the first time in history, there are four generations in the workplace: • Veterans (1920_1940) Survived the Great Depression, Won World War II • Baby Boomers (1940_1960) Ushered in Rock 'n Roll, Flower Children, Vietnam War Protestors • Generation X (1960_1980) The Survivor Generation, Latchkey Kids, Very Involved with their Kids • Millenials (1980_2000) The Generation of Starbucks, MySpace, Cell Phones and Text Messaging Each generation brings its own set of experiences, values, beliefs and desires. Understanding the experiences shared by each generation and having an awareness of how these experiences have shaped the values and behaviors of the generation can contribute to a greater understanding of service delivery. This dynamic, high energy workshop will provide the audience with a better understanding of how to understand the experiences, values and desires of each generation in providing excellent customer service to their customers and team members within their organizations. Participants will learn how communication techniques vary when dealing with members of each generation.

WARNING: Only attend Chris Thrash’s session if you want to learn a lot, have fun in the process, and walk out with effective tools you can immediately implement to create service culture excellence and gain a better understanding of meeting the needs of your customers and employees Across the Generations.

There will be lively conversations taking place at a variety of restaurants throughout downtown Disneyland and the Anaheim area. Contact your event concierge with preferences on who you’d like to meet and what you’d like to eat and we’ll provide recommendations that match your interests. We know it’s Sunday but don’t worry, they’ll end early, so you won’t risk turning into a pumpkin.